ch06

File: ch06, Chapter 6: Processes and Technology

True/False

1. A process is a group of unrelated tasks with specific inputs and outputs.

Ans: False

Difficulty: Easy

Feedback: Process Planning

2. Process design specifies what tasks need to be done and how they are to be coordinated among functions, people, and organizations.

Ans: True

Difficulty: Easy

Feedback: Process Planning

3. Planning, analyzing, and improving processes is the purpose of operations management.

Ans: True

Difficulty: Easy

Feedback: Process Planning

4. The organization’s overall approach for producing goods and providing services is its process strategy.

Ans: True

Difficulty: Easy

Feedback: Process Planning

5. Process strategy defines what tasks need to be done and how they are to be coordinated among functions, people, and organizations.