酒店接待英语

酒店接待英语
Hotel Reception English
酒店使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重理解。
非正式英语 正式英语
What’s your name?
您贵姓？
Do you want some tea?
您要喝茶吗？
Over here, please.
这边请 May I have your name?
请问您尊姓大名？
Could you like some tea?
请问您想喝茶吗？
Could you come this way please?
请您往这边走好吗？

不能说OK, Sure, Yeah 等，要说Certainly ,sir.
Hey, uh-huh, Hang on 等，也不适合在酒店中使用。
别说“I don’t know” 回答，“不知道”是非常不礼貌的说法。
可以说“just a moment, please ,I ‘ll check that for you.”
对男性客人，尊称为Sir,面对女性客人尊称Ms.
招呼客人时，最好说“Excuse me , Sir(Ms)”不要直呼Sir, Ms.小孩可以直接使用Excuse me，但不可以直接称呼Boy girl.
二、基本待客英语
（一）在正式的英语表现里，疑问基本句型分为四种：
1.may I ?
2. could you ?
3.would you?
4.shaoll I ?


1.自己要做什么事时，就使用May I
May I have your name, please?
请问尊姓大名？
May I have your check-out time, please?
请问您什么时候结账离开？
May I see your passport ,please?
请让我看一下你的护照好吗？
May I know your nationality, please?
请问您的国籍是什么？
2.麻烦客人时，可使用Could you
Could you fill out the form, please?
请您填写这张表格好吗？
Could you write that down, please?
请您写下来好吗？
Could you draft the line, please?
请您写下传真的草稿好吗？
Could you hold the line, please?
请不要挂电话好吗？
3.询问客人的喜好或是做什么时，可使用Would you
Would you like tea or coffee?
请问您要喝茶还是咖啡？
Would you like to take a taxi?
请问您要搭计程车吗？
Would you mind sitting here?
请问您介意坐在这里吗？
只要在询问词后加“Would you”就可以提出大部分的询问。
When would you like to visit KUNSHAN?
请问您想要何时参观昆山？
Where would you like to have lunch?
请问您想在哪里用餐？
When would you like to eat?
请问您想何时用餐？
Who would you like to contact?
请问您想和谁联络？
Which kind of room would you prefer?
请问您喜欢哪一种房间？
How would you like to settle your bill?
请问您的账单如何处理？
How long would you like to stay?
请问您要逗留多久？
How many tickets would you like to buy?
请问您要买几张票？

4.在提供建议协助、征求意见时，可使用Shall I 或Would you like me to do ?
Shall I draw the curtains?
请问需要我把窗帘拉上吗？
Shall I draw you a map?
请问要我为您画一张地图吗？
Shall I make the reservation for you?
请问要我为您安排预约吗？
（二）招呼语
Good morning.(用于中午